Order and Shipping
Do you Ship Internationally?
Yes, we ship International using DHL, FedEx and India Post.
How long does it take to get my order?
Most orders arrive within 5-7 business days, depending on your location. Please note that delivery times may vary due to product availability and high order volumes.
How can I track my order?
Track your order from your account dashboard menu – Track Order
Where is my order shipped from?
All orders are shipped from Bhopal, India
I am facing difficulties with Ordering. Can I contact anyone at The Hide Master?
Yes, apologies for the inconvenience. Please reach out to us on WhatsApp (link to WhatsApp) or email us on connect.thehidemaster@gmail.com
Product & Personalization
Where are the The Hide Master’s products made?
All our products are handmade in India and shipped from India
Can personalized orders be returned?
No, personalized products are not returnable unless defective or damaged
How do I clean leather products without damaging them?
To clean leather products without damaging them, start by using a soft, dry cloth to remove any dust or dirt. For deeper cleaning, lightly dampen a cloth with water and mild soap (like baby soap or a leather cleaner). Please try a corner to see how the leather reacts. If satisfied then please gently wipe the surface, avoiding soaking the leather. After cleaning, dry the item with a soft cloth and apply a leather conditioner to maintain its suppleness and prevent cracking.